Workplace Violence Time to ditch the “customer is king” mentality? Rising instances of customer abuse requires a new way of thinking, as research shows the toll on workers’ mental health iStock.com/bowie15 Image Chantelle Cloete Reporter Thursday 09 January 2025 When faced with rude or hostile customers, workers must carefully regulate their emotional responses, often choosing between strategies that either protect their mental health or improve thei Get AccessContinue reading International Employment LawyerAlready have access? Login now Email Enter your email address. Password Enter the password that accompanies your email address. Reset your passwordLog in Need access? Find out how to enjoy unlimited accessGet access You might also like... Health & Safety California’s groundbreaking anti-workplace violence law has its challenges Data Protection Pret A Manger trials body cameras to deter customer abuse Health & Safety Australian supermarkets respond to rising violence against retail workers Harassment New Tokyo ordinance cracks down on abusive customers