Portobello Legal Media Ltd - Privacy PolicyRegistered name: Portobello Legal Media LimitedThis privacy notice tells you what to expect us to do with your personal information.Contact detailsWhat information we collect, use, and whyLawful bases and data protection rightsWhere we get personal information fromHow long we keep informationHow to complainContact detailsPost Bentinck House, 3 - 8 Bolsover Street, London, W1W 6AB, GBEmailinfo@portobellolegalmedia.comWhat information we collect, use, and whyWe collect or use the following information to provide and improve products and services for clients:Names and contact detailsOccupationTransaction data (including details about payments to and from you and details of products and services you have purchased)Usage data (including information about how you interact with and use our website, products and services)Account access informationWebsite user informationWe collect or use the following personal information for the operation of client or customer accounts:Names and contact detailsPurchase or service historyAccount information, including registration detailsInformation used for security purposesMarketing preferencesWe collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:Names and contact informationClient accounts and recordsWe collect or use the following personal information for information updates or marketing purposes:Names and contact detailsMarketing preferencesWe collect or use the following personal information to comply with legal requirements:Contact informationClient account informationAny other personal information required to comply with legal obligationsWe collect or use the following personal information for dealing with queries, complaints or claims:Names and contact detailsAccount informationPurchase or service historyLawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide and improve products and services for clients are:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Our lawful bases for collecting or using personal information for information updates or marketing purposes are:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Our lawful bases for collecting or using personal information to comply with legal requirements:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.Where we get personal information fromDirectly from youPublicly available sourcesHow long we keep informationWe only keep your Personal Data for as long as necessary in relation to the purpose for which we are processing that information. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.We keep your Personal Data in accordance with our data retention policy. Where your personal information is no longer required we will ensure it is securely deleted.How to complainIf you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address: Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AFHelpline number: 0303 123 1113Website: https://www.ico.org.uk/make-a-complaintLast updated29 October 2024